Paracord Keychain Portable

What if my order arrives damaged or defective? The workmanship of your canvas is guaranteed for 30 days from the date of shipment. If you receive a damaged or defective product, please let us know and we’ll fix the problem as quickly as possible. Take a digital photo of the damaged item; a photo of the box if it was also damaged. If the damage or quality issue is not apparent in the photo, we may request that you provide additional information. Due to the custom nature of our products, all requests for refunds will be processed minus a 25% processing fee. Shipping is non-refundable. Each piece is custom printed as soon as your order is placed and we cannot re-sell or re-stock any items that are returned. No exchanges or refunds will be accepted after 30 days from the ship date. *Our extended holiday return policy applies only toward exchanges. Refunds will still be accessed a 25% processing fee.

We make every effort to ship your order as soon as possible. However, many factors contribute to delivery time. While we will do everything in our power to get your order to you within the stated delivery time. A number of issues impact delivery time during holiday rush seasons, such as delays with the carriers and even sometimes with our raw material providers/vendors. Additionally, when attempting to estimate delivery time, please consider the following: Credit card approval must be received prior to processing. Orders placed on Holidays and weekends will be processed the next business day and the additional time should be added to the delivery estimated time. During periods of high volume orders (Holiday Rush Orders) please expect some delays with respects to the delivery time. We will email you once your item ships.